Privacy Policy

1. Introduction

Welcome to South West Cooling Co. ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our business, including through our website, social media, and direct communication.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information – Name, email, phone number, and address (for quotes & site visits).
Business Details – If you are enquiring on behalf of a company.
Payment Information – If you purchase our services (processed securely via third-party payment providers).
Communication Records – Emails, WhatsApp messages, or phone call logs for customer support and service history.
Website Usage Data – IP address, browser type, and interactions with our site (collected via cookies).

3. How We Use Your Information

We use your personal data for the following purposes:

Providing Services – To arrange surveys, installations, and maintenance services.
Customer Communication – Responding to inquiries, providing quotes, and sending service updates.
Marketing (With Consent) – Sending promotional offers, newsletters, or special discounts.
Legal & Security Purposes – Protecting against fraud, ensuring compliance, and fulfilling legal obligations.

We never sell or rent your data to third parties.

4. Data Sharing & Security

We may share your data with trusted third-party service providers (e.g., payment processors, courier services).
We take reasonable security measures to protect your information from unauthorized access, loss, or misuse.
Your data is stored securely and only retained as long as necessary for legal and business purposes.

5. Your Rights Under UK GDPR

You have the right to:

Access, update, or delete your personal data.
Object to or restrict how we process your data.
Withdraw consent for marketing communications at any time.
Request a copy of the data we hold about you.

To exercise these rights, email us at Info@swcoolingco.com

6. Cookies & Tracking

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to disable cookies if preferred.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@swcoolingco.com
Phone: 0117 427 0807
Address: 24 Holly Close, Pucklechurch, BS16 9TD

We may update this Privacy Policy from time to time, so please check back periodically.